Returns Policy

At SanMal, we want you to love what you wear. If something isn’t quite right, we’re here to make it right. Our goal is to ensure a smooth and fair return or exchange process—with your satisfaction at the heart of it.

How to Request a Return or Exchange

To initiate the return or exchange of your order, simply call or message us on WhatsApp at +91 97001 30828, or email us at sanmaldotin@gmail.com”

Eligibility for Return & Exchange

We accept return and exchange if:

The item is unused, unworn, and in its original condition
Tags and packaging are intact
The return request is made within 7 days of delivery

Non-Returnable Items

We do not accept returns on:

Worn, washed, or damaged items
Items without original tags/packaging
Innerwear, accessories (for hygiene reasons)

Refunds

Once your return is received and quality-checked, Refunds are processed to your original payment method
Refunds may take 5–7 business days after approval
Shipping fees (if any) are non-refundable

Exchanges

We’re happy to offer exchanges for: Size mismatches, Defective or damaged items (upon receiving proof within 48 hours of delivery)

Exchange is subject to stock availability. If not available, a refund will be offered.

Important Notes

We reserve the right to decline a return if it doesn’t meet our quality check standards.

For prepaid orders, refunds will be initiated only after receiving and inspecting the product.

Need help?

We’re here for you.
Email us at: sanmaldotin@gmail.com
Call/WhatsApp: +91 9700130828